The mailbox

An order, a parcel, a return, a doubt before you buy: send it here and a person answers. There is no phone line to ring — the phone is what we use to call you and confirm an order.

Two steps, then send

Pick the topic first, then write. For a return, choose “Return” and give the order reference: the answer comes with the return address for your country.

Step 1 of 2

What is it about?

Ordersomething about an order you placed, or one you want to place
Deliverythe parcel, its route, a date that has slipped
Returnsending an item back within the 14 days
Guaranteea fault, damage on arrival, a claim under the 24 months
My datawhat we hold about you, and what to do with it
Something elseanything the other topics do not cover

Pick a topic to go on.

Straight to the inbox

Orders, parcels, returns, questions:
hi@meymart.com
Anything about your personal data:
privacy@meymart.com
Someone is at the desk every day, 08:00–20:00 Central European Time.
Emails answered within 2 working days; data requests within 30 days.
By post: Huanbin Lin, WHATECH MOBILE CO., LIMITED, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.

Maybe already answered

Where is it? — what happens after you press send.
Refunds and returns — the steps, in order.
Before you order — the usual questions, answered in a line or two.